Support
Productive Solutions provides ongoing customer support. We provide long-term support of our products. Our systems capabilities are periodically updated to reflect evolving technology; we distribute these updates to all clients with a current support agreements. We also provide a telephone help desk.
Let us provide the Productive Services for you:
Project Team
Guiding Principles
- Research and learn about their business so the solution works in their world.
- Build a solution that meets their specific needs, wants, and values.
- Develop a solution that they can maintain internally and become self sufficient.
- Assemble key team members that have the skill set to achieve the goal.
- Deliver on time and on budget.
- Achieve the “Customer Solution Model”.
Technical Team
- Access technical requirement and investigate client’s existing technology.
- Provide technical design best suited to accomplish the goal and ensures usability and scalability Include:
- Application Architecture Design.
- System/Network Architecture Design.
- Database Architecture Design.
- Provide proof concept prototype for user review.
- Implement core code that has a proven track record.
- Conduct standardized testing through all the developed code for quality assurance.
- Release Alpha and Beta testing to user and fix any defects.
- Install and deploy solution for client.
- Provide technical support on any issues.
- Provide state-of-the-art and proven hardware.
Creative Team
- Design to Outcome Goal: Through a process of discovery with the client, designers work in concert with project managers and programmers to imagine and architect not just a solution, but also the right solution. The solution that meets the communication and functional goals of the project.
- Design to Visual Appeal: First we listen. Then we imagine together. Will it be fun or serious or sublime? Will it wow or secure? Will it reinforce the brand or create a new identity? Or will it be practical and efficient? Will it sell? Designers not only create the visual appearance of your solution, they express the character of your business.
- Design to Form and Function: Designers also create the information design, the headings you see, the text you read, the cards you swipe, even the forms you fill out in a way that makes them easy to understand, easy to use, and even fun!
- Design to Success: You need a design that understands your goals, understands technical and creative means to achieve them and delivers success.